shipping protection policy

Eligible Pepdoll orders that are lost or damaged during transit are covered under this policy. Coverage applies to the shipment itself — it does not extend to research outcomes, storage after delivery, or use of the material.

what is eligible

• Orders shipped by Pepdoll with tracking to the address supplied at checkout.
• Shipments marked lost by the carrier, or delivered with damage to the vial or outer packaging.
• Claims opened within 48 hours of the delivery scan or last carrier update.

how to file a claim

Email your order number along with photos of the outer box, the packing material, and the affected vial. Once the claim is confirmed we will reship the covered items or issue a refund for them.

what is not covered

• Incorrect or incomplete shipping addresses provided at checkout.
• Packages left unattended after a successful delivery scan.
• Claims opened outside the window above.

All Pepdoll materials are supplied for in vitro laboratory research use only. They are not for human or veterinary use and are not for use in diagnostic procedures.