returns & refunds policy
Last updated: August 23, 2026
We want orders to arrive accurately and in good condition.
Because of the nature and integrity requirements of laboratory and research materials, certain products may not be eligible for return after delivery.
order issues
Please contact us at contact@pepdollpeptides.com within 3 business days of delivery if:
- You received the wrong item
- An item arrived damaged
- Your package is missing an item
- There is another fulfillment problem with your order
Include your order number and photographs when applicable.
returns
For quality-control and product-integrity reasons, we generally cannot accept returns of products that have been:
- Opened
- Used
- Unsealed
- Altered
- Improperly stored
- Removed from their original condition after delivery
Do not send products back without first receiving return authorization from PepDoll.
refunds and replacements
If we confirm that an order was damaged, incorrectly fulfilled, or otherwise eligible for resolution, we may, at our discretion:
- Replace the affected item
- Issue store credit
- Issue a partial refund
- Issue a full refund
Approved refunds are returned to the original payment method whenever possible.
Financial institutions and payment processors may require several business days to post a completed refund.
order cancellations
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation once an order has entered fulfillment or has been shipped.
shipping charges
Original shipping charges are generally non-refundable unless the refund results from an error made by PepDoll.
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.